Monthly Archives: January 2012

Just when New Yorkers thought we’d finally ditched the “rudest people in America” tag, Travel & Leisure readers put us at the top of their 2012 America’s Rudest Cities list.  Some 40,000 survey participants can’t all be wrong, but it’s … Continue reading →

I’m not big on school reunions. Even informal get-togethers for alums who live in my area hold no allure. But on the spur of the moment, I decided to attend an informal meet-and-greet with Tony Featherston, the headmaster, and the … Continue reading →

Tired of being caught in customer-service hell? Me too. But after suffering through endless encounters with the labyrinthine recorded messages, offshore call centers, and call-waiting hell that pass for customer service nowadays, I had a pleasant surprise. When I phoned … Continue reading →